About eCitizen Kenya
Transforming Government Service Delivery
14M+
Registered Citizens
5,000+
Services Available
47
Counties Served
5+
Support Channels
Our Mission
Provide a unified digital platform for Kenyan citizens to access all government services seamlessly, reducing bureaucracy, saving time, and improving transparency across all levels of government. We believe every Kenyan deserves efficient, dignified, and equitable access to public services, regardless of where they live.
What is eCitizen?
Launched in 2014 by the Government of Kenya under the Ministry of ICT, eCitizen consolidates services from 60+ government agencies into one unified portal.
Citizens can apply for National IDs, passports, business permits, land searches, court services, and much more, entirely online, without visiting physical offices. The platform eliminates queues, reduces processing times, and brings the full power of the Kenyan government to your fingertips.
- Single sign-on for all government services
- Secure online payments via M-PESA and cards
- Real-time document processing and delivery
- Available in English and Kiswahili
eCitizen Portal
ecitizen.go.ke
Our Journey
Platform Launch
eCitizen officially launched by the Government of Kenya, offering the first batch of digital government services.
Mobile App Released
The eCitizen mobile application launched on Android and iOS, bringing government services to citizens' pockets.
50+ Agencies Integrated
Major expansion milestone reached as over 50 government agencies joined the unified platform.
COVID-19 Digital Push
Rapid expansion of digital services during the pandemic ensured citizens could access critical services safely from home.
10 Million Users Milestone
The platform crossed 10 million registered users, cementing its position as Africa's leading e-government portal.
Next-Generation Platform
Launch of AI-powered support, enhanced mobile experience, and deeper integration across all 47 county governments.
Key Features
Built with citizens at the centre, eCitizen combines security, speed, and simplicity into one world-class government services platform.
Secure Authentication
Multi-factor authentication and end-to-end encryption protect every citizen's data and transactions.
Multi-Agency Integration
Seamless access to 60+ government agencies through a single, unified login. No more agency-hopping.
Real-time Tracking
Track the status of every application and service request in real time with automated status notifications.
Mobile First
Fully responsive web and dedicated mobile apps ensure a flawless experience on any device, anywhere.
24/7 Availability
Government services are available around the clock. Apply at midnight or dawn, whenever it suits you.
AI-Powered Support
An intelligent assistant guides citizens through complex service requirements and answers queries instantly.
Government Partners
eCitizen integrates with 60+ agencies. Here are key partners powering citizen services.
National Transport & Safety Authority
Driving licences, vehicle registration & transport permits
Kenya Revenue Authority
Tax PIN, iTax filings & customs services
National Registration Bureau
National ID cards & civil registration services
Department of Immigration Services
Passports, visas & work permits
Kenya National Examinations Council
Examination results, certificates & transcripts
Higher Education Loans Board
Student loan applications & repayment management
Judiciary of Kenya
Court services, case tracking & legal documents
Directorate of Criminal Investigations
Certificate of Good Conduct & police clearance
Leadership & Governance
Government of Kenya
eCitizen is operated by the Government of Kenya under the Ministry of Information, Communications and the Digital Economy, responsible for overall policy direction and strategic oversight of the platform.
State Department for ICT
In partnership with the State Department for ICT and Digital Economy, the platform is technically managed, maintained, and continuously improved to meet the evolving needs of Kenyan citizens and government agencies.
Official Headquarters
Telposta Towers, Kenyatta Avenue, Nairobi, Kenya. P.O. Box 30025-00100 Nairobi.
Get Started Today
Join over 14 million Kenyans who already enjoy fast, secure, and convenient access to government services, all from one place.