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Reach us through any of the channels below. Our support team is ready to assist.

Toll-Free Helpline

0800 221 000

Monday – Friday, 8:00 AM – 5:00 PM EAT

Email Support

support@ecitizen.go.ke

We aim to respond within 1 business day

Physical Address

Harambee House

Harambee Avenue, Nairobi, Kenya

Emergency Escalation

For urgent matters that cannot wait, please contact your County Director of e-Government Services at your nearest County Headquarters.

Office Hours

Monday – Friday

8:00 AM – 5:00 PM (East Africa Time)

Closed on Public Holidays

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Before contacting us, check our Knowledge Base. Most common questions are already answered there with step-by-step guides.

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