Terms of Service

1. Acceptance of Terms

By accessing or using the eCitizen Kenya digital services portal (the "Platform"), including through our website at ecitizen.go.ke or our official mobile applications, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. These terms apply to all visitors, registered users, and any other persons who access or use the Platform.

2. Eligibility

To register for and use eCitizen you must satisfy all of the following eligibility requirements:

• You must be at least 18 years of age, or be acting as a duly authorised parent or legal guardian applying on behalf of a minor. Where a guardian is acting on behalf of a minor, the guardian assumes full responsibility for all submissions made.
• You must be a Kenyan citizen, lawful permanent resident, or a business entity duly registered under the Laws of Kenya and holding a valid registration number.
• You must have the legal capacity to enter into binding contracts under Kenyan law.
• You must not have been previously suspended or banned from the Platform for violation of these Terms.

3. Account Registration

To access most government services on the Platform, you must register for an eCitizen account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process. Providing false information, including a false National ID number, is a criminal offence under the National Registration Act and related laws.
• Maintain only one account per citizen, linked to your valid National Identification Number (National ID card or Kenyan passport). Creating multiple accounts for the same individual is prohibited.
• Keep your account credentials strictly confidential. You are solely responsible for all activity that occurs under your account, whether or not authorised by you.
• Notify us immediately at support@ecitizen.go.ke if you suspect any unauthorised access to or use of your account.
• Keep your registered email address and phone number up to date to receive important service notifications.

4. Permitted Use

You may use eCitizen only for lawful purposes in accordance with these Terms. The following activities are expressly permitted:

• Applying for and accessing government services that you are legally entitled to as a citizen, resident, or registered business.
• Tracking the status of your applications and downloading documents issued to you.
• Making authorised fee payments for government services.

The following activities are strictly prohibited and may result in immediate account termination and criminal prosecution:

5. Service Fees & Payments

6. Intellectual Property

All content on the eCitizen Platform, including but not limited to text, graphics, logos, icons, images, data compilations, software, and the overall design and presentation ("Platform Content"), is the property of the Government of Kenya and is protected by the laws of Kenya, including the Copyright Act (Cap. 130, Laws of Kenya) and applicable international treaties.

You may not reproduce, distribute, publicly display, modify, transmit, or create derivative works from any Platform Content without the express written permission of the Government of Kenya or the relevant agency. Downloading official documents issued to you personally (such as a licence or certificate) for personal use is permitted.

7. Limitation of Liability

To the maximum extent permitted by applicable Kenyan law, the Government of Kenya and the ICT Authority of Kenya disclaim all liability for the following:

8. Termination

We reserve the right to suspend or permanently terminate your access to eCitizen in the following circumstances:

• Detection of fraudulent activity, including submission of forged documents or misrepresentation of identity.
• Material violation of any provision of these Terms of Service.
• Receipt of a valid court order directing the suspension or closure of your account.
• National security concerns escalated by a competent authority.
• Non-payment of fees owed to any government agency through the Platform.

You may voluntarily close your eCitizen account at any time by accessing the account settings and selecting "Delete Account". Closure of your account does not remove records of government service applications or transactions, which are retained per our data retention policy.

9. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms (including any question regarding their existence, validity, or termination) shall be subject to the exclusive jurisdiction of the courts of the Republic of Kenya. The parties agree to attempt to resolve any dispute through good-faith negotiation before initiating formal legal proceedings.

10. Changes to Terms

We reserve the right to amend these Terms of Service at any time. For changes that materially affect your rights or obligations, we will provide at least 30 days' prior notice by sending an email to your registered address and by displaying a prominent notice on the Platform. Minor changes (such as typographical corrections or clarifications that do not affect your rights) may be made without prior notice. The revised Terms will be published on this page with an updated "Last updated" date. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms.

11. Contact

If you have any questions about these Terms of Service, wish to report a violation, or require legal correspondence, please contact: